Project details: A car rental company known for delivering mobility solutions worldwide through an extensive network in 135 countries had great difficulty recruiting Customer Service profiles. This was a recurring need during seasonal peaks.Type of project: Recruitment outsourcing, RPOSize of the Project: Between 100-500 peopleTimeframe: 2 yearsFunctions: Customer servicePlacements: 160The Brief:Tasked to recruit customer-oriented candidates with special ability to advise and sellBilingual professionals requiredThe client needed to save time to improve the quality of their recruitment process, within a limited budgetWe set up a proactive and innovative sourcing strategy and deployed a qualitative and comprehensive assessment process. Those actions allowed us to help our client to reduce their turnover in 18% and reduce the time to fill a position from two months to three weeks.Read more of our case studies
